Devanne Aceves

Full Stack Developer

Passionate customer experience specialist transitioning to software support role, dedicated to delivering exceptional service and eager to apply coding skills to provide outstanding technical assistance. Committed to learning and excelling in the software industry.

EDUCATION & CERTIFICATION

Lubbock Coding Academy Sep. 2019
Web Development Bootcamp

Associate of Arts Degree May. 2017
Midland College

SKILLS

Front-End: HTML, CSS, JavaScript

Back-End: SQL, C#

Version Control: Git

Framework: .NET

Other: Microsoft Visual Studio Code, Brackets, Adobe Photoshop, Windows Powershell

General: Customer experience, Microsoft Office Suite, sales, POS systems, retail & scheduling software, communication, problem solving

WORK EXPERIENCE

Lead Teacher Sep. 2019 - Dec. 2019
Lubbock Coding Academy Early Code Afterschool Program

• Created a fun and positive learning environment for middle school children to grow and develop coding skills, such as HTML, CSS, and JavaScript; analyzed student performance and adjusted the curriculum accordingly; implemented games and challenges to keep the students engaged.

Sales AssociateJan. 2024 - present
Trek, Midland, TX

• Greeted and assisted customers; answered phone calls; organized product and promotional displays on the show floor; contacted customers on the leads list via call, text, and email; updated and maintained customer info database.
• Generated sales with the guided sales process: asked qualifying questions to understand the customer’s experiences, concerns, and goals; determined the proper frame size and fit for each customer; prepared bikes for test rides; presented the customer with and educated them on additional products recommended to improve their ride experience.
• Created and received orders; took and stocked inventory; organized products ordered for customers; assembled and customized bikes for displays and purchases.

BaristaJun. 2023 - Dec. 2023
Starbucks, Austin TX

• Provided a warm welcome to all guests; became familiar with the names and orders of regular customers; and handcrafted quality and consistent beverages; cultivated an environment for patrons to enjoy as a third place away from home and work.
• Was always prepared and available to help guests; answered their questions, clarified the details of items on the menu, and made recommendations based on their preferences.
• Prioritized the customer experience; ensured that every person who walked in was taken care of; sanitized different stations; stocked the bar and café; answered phone calls; and wrapped up mobile/ delivery orders.